Service information based on your use of our Sites and Services running on your device. This includes the types and frequency of security events, and the frequency and duration of use. Information on the web pages you visit on and off our Sites and the search terms you enter on our Sites.
Information regarding the performance of our Sites and Services and any problems you may experience while using them. This information enables us to diagnose problems and offer support in resolution.
Data about your device and the network you use to connect to or run our Sites and Services, including IP address, device identifiers, and regional and language settings.
Web requests. For our Software as a Service based Services, we collect information regarding every web request sent to the relevant servers. This information is used to provide support, as well as to assess usage and performance of our Services. The data collected for each request can include such things as timestamps, any exception messages, user agent, IP address, email address, request time and duration, as well as files names. Location data. We collect your IP address and infer location such as city or postcode therefrom, when necessary in order to provide you with the Sites and Services or to send you promotional communications or for customer relationship management purposes. Content. We may collect the content of messages you send to us, such as feedback or questions you ask our technical support representatives, when necessary to provide you with the Sites and Services you use. We will collect and utilize any data files you send to us for troubleshooting and improving the Services. When you contact us, phone conversations or chat sessions with our representatives may be monitored and recorded in order to improve our services, facilitate the processing and resolution of your request or complaint. User Content. The Service may allow you to post or submit comments or other information, such as in response to our blog content (www.airwin.com/blog) (“User Content”). We may use User Content to improve the Service. Surveys and Studies. We may ask you to participate in a survey or study; and may request information from you. Participation is voluntary, and you have the choice of whether to disclose any requested information. HOW WE USE PERSONAL DATA We will only use your personal data when the law allows us to. Most commonly, we will use your personal data for the following lawful purposes:
Where we need to perform the contract we are about to enter into or have entered into with you (“performance of a contract”).
Where we receive your consent (“consent”).
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (“legitimate business interest”).
Where we need to comply with a legal or regulatory obligation (“legal obligation”).
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. Airwin uses information that we collect from customers and visitors for the purposes of:
providing the Services (performance of a contract);
providing ongoing support (performance of a contract);
evaluating you for a job (legitimate business interest);
communicating with you, including promotional communications and customer relationship management (“CRM”) (legitimate business interest);
providing information about other Sites and Services (legitimate business interest);
helping us run our company, for example to improve the Services or our security, train staff or perform marketing activities, including CRM (legitimate business interest);
complying with our legal obligations (legal obligation); and
accounting and other administrative purposes (legitimate business interest).
Examples of the uses of information include: Providing Sites and Services. We use data to carry out your transactions with us and to provide Sites and Services to you. Often, this includes personal data such as email, name and address.
Customer support. We use data to diagnose and address problems and provide other customer and support services.
Service activation. We use data username, password, subscription license key to activate software that require activation.
Software Updates. Unless you have disabled the functionality of our software update manager, our software products periodically communicate with our servers to perform functions such as checking for updates.
Site Cleaning Service. If you purchase our Site Cleaning Service we may download portions of your site to secure servers in order to analyze and clean the site. As part of the Site Cleaning Service we also require: access to your database, access to your site control panel, and server credentials to log into your site. The server credentials are transmitted via an encrypted page and stored using PGP encryption. We may also retain a backup of portions of your site for a limited amount of time after the cleaning for quality assurance purposes.
Airwin-controlled affiliates and subsidiaries, located in and outside your country, including outside the European Union (in such case, we will use an appropriate legal framework to operate data transfers);
outsourced service providers who perform functions on our behalf, located inside or outside of the EU territory (in such case, we will use appropriate legal framework to operate data transfers). For example, when you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction;
our authorized agents and representatives, located inside or outside of the EU territory (in such case, we will use appropriate legal framework to operate data transfers), who sell products or provide services on our behalf, such as training service providers or product resellers;
anyone expressly authorized by you to receive your personal data;
anyone to whom we are required by law to disclose personal data, upon valid and enforceable request thereof.
Finally, we will access, disclose and preserve personal data when we have a good faith belief that doing so is necessary to:
comply with applicable law or respond to valid legal processes, including from law enforcement or other government agencies, upon valid and enforceable request thereof; or
operate and maintain the security of our Services, including to prevent or stop an attack on our computer systems or networks.
Strictly Necessary: These Cookies are necessary for the Sites and Services to work properly. They include any essential authentication and authorization cookies for the Services.
Functionality: These Cookies enable technical performance and allow us to “remember” the choices you make while browsing our Sites, including any preferences you set. They also include sign-in and authentication cookies and IDs that enable you to return without additional sign-in.
Performance/Analytical: These Cookies allow us to collect certain information about how you navigate the Sites or utilize the Services running on your device. They help us understand which areas you use and what we can do to improve them.
Targeting: These Cookies are used to deliver relevant information related to the Services to an identified machine or other device (not a named or otherwise identifiable person) which has previously been used to visit our Sites. Some of these types of Cookies on our Sites are operated by third parties with our permission and are used to identify advertising sources that are effectively driving customers to our Sites.
the right to withdraw your consent to data processing at any time (please note that this might prevent you from using certain aspects of the Portal, the Services, or the Portal or Services altogether);
the right of access your personal data;
the right to request a copy of your personal data;
the right to correct any inaccuracies in your personal data;
the right to erase your personal data;
the right to data portability, meaning to request a transfer of your personal data from us to any other person or entity as chosen by you;
the right to request restriction of the processing of your personal data; and
the right to object to processing of your personal data.
You may exercise these rights free of charge. These rights will be exercisable subject to limitations as provided for by the GDPR. Any requests to exercise the above listed rights may be made to: register@Airwin.com. If you reside within the European Union, you have the right to lodge a complaint with a Data Protection Authority about how we process your personal data at the following website: https://edpb.europa.eu/about-edpb/board/members_en International Transfers of Personal Data Whenever we transfer your personal data out of the EU, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
European Commission Standard Contractual Clauses: We may use specific contracts approved by the European Commission which give personal data the same protection it has in the EU.
Privacy Shield. Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.